What MUA does

MUA is a business customer representative organisation, and as such its Board of Directors takes much of its direction from member companies around the operational and strategic concerns they face as major business mail users and other mail industry companies.

MUA, as a recognised trade body, has very good connections with Royal Mail, and within the independent mail operator community, more generally. The Association also maintains close contacts with all relevant government, regulatory and consumer representative organisations, including Ofcom, The Dept of Business and Trade and Citizens Advice. The delegations it selects from member companies are made up of business mailing practitioners with cutting edge knowledge of the operational aspects of the mail business, and their views and opinions are consequently respected within the industry, and sought after by key decision-makers.

With the Association's key strategies in mind, MUA’s Board proposes to achieve the following during the year 2025, and beyond:

• Progress high profile discussions with all key decision makers in the industry on matters of concern to major business mailers and other mail industry companies;
• Develop ongoing dialogues with Royal Mail and its competitors, and stay in touch with the development of any independent mail networks;
• Continue to develop MUA’s dialogue with Ofcom, as the postal regulator, in order to continue to highlight issues of importance to business mailers and the mail industry;
• Lobby Government and MP’s on both sides of the House on postal matters pertinent to UK business mailers and the mail industry, and ensure that their interests are represented in relevant arenas; and,
• Continue to raise the profile of MUA as a representative organisation of standing, by interacting with key stakeholders and decision makers (in full consultation with membership) on matters relating to postal affairs.

With the challenges now facing the UK mailing industry, MUA as a representative organisation is committed to ensuring that business mailing interests are fully represented in this rapidly changing marketplace.